Privacy Policy
Last updated September 24, 2026
The short version. We only collect what you send us through the contact form or the chat assistant. We use it to reply to you. We don't sell it, and we don't use it for advertising.
This policy covers vortexlabsia.com only. Taskia and Memora are also Vortex Labs products, and each has its own privacy policy on its own site.
Who we are. Vortex Labs is a business registered in Uruguay (tax ID/RUT 221051150013), Calle Esmeralda, Maldonado 20000, Uruguay. You can reach us at info@vortexlabsia.com.
- Legal name. María Noel Sarauz Gadea
- Trade name. Vortex Labs
- Tax ID (RUT). 221051150013
- Address. Calle Esmeralda, Maldonado 20000, Uruguay
What we collect
Contact form. Your name, email address and message. It's delivered to our inbox as an email and isn't stored in a database. To block spam, we keep a one-way hash of your IP address for one day.
Chat assistant. Your messages, plus any contact details you choose to share so we can follow up. To prevent abuse, we keep one-way hashes of your IP address and of a random ID your browser generates, and delete them after two days.
We never ask for ID documents or payment details, and we don't build advertising profiles.
How we use it
To answer your questions and, if you ask, to prepare a quote. Nothing else.
Service providers
We rely on the providers below to run this site. Most of them process data in the United States.
| Provider | What it does | Location |
|---|---|---|
| Our web host | Hosts this site and the inbox that receives contact form messages | United States |
| Cloudflare | Turnstile, which checks that the form is sent by a person. It sees your IP address and sets no advertising cookies | Global network |
| Google Fonts | Serves the fonts on this page, so Google sees your IP address when they load | United States |
| Vercel | Hosts the chat assistant | United States |
| Provides the AI model that writes the assistant's replies. Your chat messages are sent to it | United States | |
| Supabase | Stores chat conversations | United States |
| Resend and Upstash | Send us an email alert when someone leaves their contact details in the chat | United States |
Cookies
No advertising or tracking cookies. The chat assistant stores two small items in your browser. One is a conversation ID that disappears when you close the tab. The other is the random ID mentioned above, which stays until you clear your browser data for this site.
How long we keep it
IP and browser hashes are deleted after one or two days. Emails and chat conversations are kept while we're in touch with you or working on a project together. Ask us and we'll delete them.
Your rights
You can ask what information we have about you, ask us to correct it, or ask us to delete it. Email info@vortexlabsia.com and we'll respond within five business days. These rights come from Uruguay's data protection law (Law 18,331), and they apply no matter where you live, including the EU and the UK. If you have a complaint, Uruguay's data protection authority is the Unidad Reguladora y de Control de Datos Personales (URCDP).
Children
This site is meant for business inquiries from adults. If we find out a child's information was submitted, we'll delete it.
Changes
When we update this policy, we'll change the date at the top.