Terms of service

These are the conditions we work under. They are in the same language we speak to you in, not in legalese.

Who we are: Vortex Labs, Uruguay. Contact: info@vortexlabsia.com.

What we deliver

A website and an assistant that answers your customers, published and working. The monthly fee includes:

• The published site and its hosting.
• The assistant, trained on your business information, answering on your site.
• The email notification when someone leaves their details to be contacted.
• The content changes you need along the way (text, prices, photos, opening hours).
• Keeping things working: if something breaks, we fix it.

The plan you signed up for and the fee in force are the ones published on this site at the time you sign up.

What we need from you

• Your business information, and for it to be accurate. The assistant answers with what you gave us. If your prices or hours change and you do not tell us, it will keep answering the old ones.
• That you tell us when something changes. It is the only way the assistant does not go stale.
• That the content you hand us is yours or you have permission to use it (text, photos, logos).

The assistant: what it does and what it does not

The assistant answers with the business information you gave us. It is a program, not a person: it can get things wrong or misread a question. When it does not know something, it is built to say so and hand off to a human contact instead of inventing an answer.

So, to be clear:

• It does not close sales or sign anything on your behalf. It answers, informs, and captures the contact.
• What the assistant says about prices or conditions does not replace what you agree with your customer. If there is a difference between what the assistant answered and what you agreed, what you agreed stands.
• If you need it to stop answering for a while, we pause it.

The fee, payments and cancellation

• The fee is monthly and there is no minimum term. You can cancel whenever you want, letting us know before the next month starts.
• If you stop paying, we tell you before we switch anything off. Without payment, the assistant and the site are taken down.
• If you cancel, your business content is yours and we hand it over. If the domain is yours, we transfer it.
• If we have to change the price, we tell you a month in advance. The new price applies to the months that follow, never retroactively.

What we do not promise

We would rather be clear about this before you sign up:

• We do not promise a position on Google. We work so your site can be found, but who shows up first is Google’s call and nobody can guarantee it.
• We do not promise a number of customers or sales. That depends on your business, your market and your price.
• We do not promise the service will never go down. We depend on third-party services (the ones listed in the privacy policy). If something goes down, we deal with it; what we do not do is promise it will not happen.

Liability

We do the work carefully and we stand behind what we deliver. What we cannot take on is lost profit: if the assistant was down for a day, we answer for that day of service, not for the sales you calculate you did not make.

Your customers’ data

The conversations and contacts the assistant captures on your site belong to your business. We process them to run the service, with the detail set out in the privacy policy. We do not use them for anything else and we do not give them to anyone.

Governing law

These conditions are governed by the law of the Eastern Republic of Uruguay.

Changes

If these conditions change, the date above changes, and if the change affects you we tell you by email.